1. About Hamara Home Developments

In this Privacy Policy, the terms “Hamara Home Developments,” “Hamara Home,” “we,” “us,” and “our” refer to Hamara Home Developments, a real estate development company based in Dubai, United Arab Emirates.

The terms “you,” “your,” “user,” “visitor,” “customer,” “prospective customer,” or “broker” refer to any person who visits our website, submits an enquiry, communicates with us, or provides personal information to us.

2. Information We May Collect

We may collect personal information when you interact with us, submit a form, request project information, contact our team, register your interest, or communicate with us through our website or other channels.

The information we may collect includes:

• Full name
• Email address
• Phone number
• WhatsApp number, where provided
• Country of residence, where provided
• Project interest
• Unit preference
• Budget range, where provided
• Message or enquiry details
• Broker or agency details, where applicable
• Communication preferences
• Any other information you choose to provide to us

If you proceed with a booking, purchase, broker registration, or formal transaction, we may request additional information or documents where required for contractual, legal, regulatory, or administrative purposes.

You are responsible for ensuring that the information you provide to us is accurate and up to date.

3. How We Collect Information

We may collect information directly from you when you:

• Visit our website
• Submit a contact form or project enquiry form
• Request a brochure, callback, or project details
• Contact us by email, phone, WhatsApp, or social media
• Interact with our advertisements or lead forms
• Register interest in one of our projects
• Communicate with our sales, marketing, or administrative team
• Register as a broker or business contact
• Visit our office or attend a project-related meeting

We may also receive information through authorised marketing platforms, advertising platforms, referral partners, brokers, or service providers where permitted by applicable law.

4. Technical Information

When you visit our website, certain technical information may be collected automatically by our website hosting provider, server, or security systems.

This may include:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Date and time of visit
• Referring website or source
• Basic website interaction data

This information is generally used to maintain website security, understand website performance, improve user experience, and manage technical issues.

5. Cookies and Tracking Technologies

Our website does not currently use marketing cookies, advertising pixels, or advanced tracking technologies.

However, basic technical data may be collected automatically by our website hosting provider or related website systems for security, performance, and operational purposes.

If Hamara Home Developments introduces cookies, analytics tools, advertising pixels, or similar technologies in the future, this Privacy Policy may be updated to explain how those technologies are used and how users can manage their preferences.

6. How We Use Your Information

Hamara Home Developments may use your personal information for the following purposes:

• To respond to your enquiries
• To provide information about our projects, availability, prices, payment plans, offers, and brochures
• To contact you by phone, email, WhatsApp, SMS, or other communication channels
• To arrange meetings, site visits, callbacks, or project consultations
• To manage customer, broker, and business enquiries
• To maintain internal lead records
• To improve our website, forms, communication, and customer experience
• To send project updates, marketing communications, or newsletters where permitted
• To manage advertising and campaign responses
• To support sales, administrative, and customer service activities
• To comply with legal, regulatory, contractual, or administrative requirements
• To protect our rights, property, business interests, website security, and users

We will only use your personal information for lawful business purposes and in accordance with applicable data protection requirements.

7. Website Forms, Email, WhatsApp and Lead Management

When you submit information through our website forms or advertisements, your information may be processed through our website systems, email notifications, Google Sheets, lead management tools, or other authorised platforms used by Hamara Home Developments.

Your information may be accessed by authorised members of our sales, marketing, management, administrative, or customer service team for the purpose of responding to your enquiry and managing communication with you.

We may also keep records of communications sent through email, WhatsApp, website forms, phone calls, or social media for enquiry management, customer service, and business record purposes.

8. Marketing Communications

If you submit an enquiry, register your interest, interact with our advertisements, subscribe to updates, or otherwise provide your contact details, we may contact you with information about Hamara Home Developments, our projects, offers, availability, payment plans, events, or related real estate updates.

Marketing communications may be sent through email, phone, WhatsApp, SMS, social media, or other communication channels.

You may ask us to stop sending marketing communications at any time by contacting us at:

admin@hamarahome.ae

Please note that even if you opt out of marketing communications, we may still contact you for important administrative, contractual, legal, or service-related reasons where required.

9. Sharing Your Information

Hamara Home Developments does not sell, trade, or rent your personal information.

We may share your personal information only where necessary for business, operational, legal, marketing, or service-related purposes.

We may share information with:

• Authorised Hamara Home Developments team members
• Website hosting and technical service providers
• Email, form-processing, Google Sheets, or lead management platforms
• Marketing agencies or advertising platforms assisting with campaigns
• Brokers, agents, or business partners where required to respond to your enquiry or assist with a property-related request
• Legal, accounting, compliance, or professional advisers, where required
• Government authorities, regulators, courts, or law enforcement agencies where required or permitted by law

Any third party that processes personal information on our behalf is expected to handle such information securely and only for authorised purposes.

10. International Data Processing

Some of the tools or service providers we use, such as hosting providers, email providers, cloud systems, form tools, or advertising platforms, may process or store information outside the United Arab Emirates.

Where personal information is transferred, stored, or processed outside the UAE, we take reasonable steps to ensure that appropriate safeguards are applied in accordance with applicable law.

By submitting your information to us, you acknowledge that your information may be processed using systems or service providers located outside your country of residence.

11. Data Security

We take reasonable technical, administrative, and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration, disclosure, or destruction.

These measures may include restricted access, secure storage practices, confidentiality obligations, internal access controls, and the use of trusted service providers.

However, no method of transmission over the internet, email, WhatsApp, or electronic communication is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

This may include retaining information for:

• Responding to enquiries
• Managing customer and broker relationships
• Sending requested project information
• Maintaining business records
• Handling legal, contractual, administrative, or compliance matters
• Improving our services and communication
• Protecting our legal and business interests

When personal information is no longer required, we will take reasonable steps to delete, anonymise, securely archive, or restrict access to it.

13. Your Privacy Rights

Subject to applicable law, you may have certain rights in relation to your personal information.

These may include the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, where applicable
• Withdraw consent where processing is based on consent
• Object to direct marketing
• Request restriction or cessation of certain processing activities
• Request information about how your personal information is used and shared

To exercise any of these rights, please contact us at:

admin@hamarahome.ae

We may request information from you to verify your identity before processing certain requests.

Please note that some requests may be subject to legal, regulatory, contractual, administrative, or business record retention requirements.

14. Accuracy of Information

We rely on you to provide accurate, complete, and updated information.

If your contact details or other personal information changes, or if you believe the information we hold about you is incorrect, you may contact us to request an update.

15. If You Do Not Provide Information

If you choose not to provide certain personal information, we may not be able to respond to your enquiry, provide requested project details, arrange a callback, register your interest, or continue communication with you.

16. Third-Party Links

Our website may contain links to third-party websites, platforms, maps, social media pages, or external services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites or platforms. We encourage you to review the privacy policy of any third-party website before providing personal information.

17. Children’s Privacy

Our website and services are intended for adults and are not directed at children.

We do not knowingly collect personal information from children. If you believe that a child has provided personal information to us, please contact us so that we can take appropriate steps where required.

18. Changes to This Privacy Policy

Hamara Home Developments may update this Privacy Policy from time to time to reflect changes in law, technology, business operations, website functionality, or data handling practices.

Any updated version of this Privacy Policy will be posted on this page with a revised “Last Updated” date.

You are encouraged to review this Privacy Policy periodically to stay informed about how we collect, use, and protect personal information.

19. Contact Us

If you have any questions about this Privacy Policy, how we handle personal information, or if you wish to exercise any privacy-related rights, you may contact us at:

Hamara Home Developments
P.O. Box: 117157
Dubai, United Arab Emirates
Email: admin@hamarahome.ae
Phone: +971 4 379 6175